Refund policy

Returns

Mozi Wash is built around customer satisfaction. Because our products are liquid, we cannot accept returns on bottles that have been opened, unless the item is defective, damaged, or leaking.

If your product arrives damaged or leaking, please email us at support@moziwash.com and we’ll help make it right with a replacement.

To request a return on an unopened item, email support@moziwash.com within 30 days of delivery. If your order is eligible, our customer service team will provide next steps.

Subscriptions

When you start a Mozi subscription, you’ll receive repeat deliveries at the frequency you select. Mozi subscriptions renew automatically at the price and frequency shown at checkout until you cancel.

You can skip, pause, change your delivery frequency, or cancel anytime — no fees, no commitment — from your account (on mobile, three lines at the bottom you will see login) or by contacting us at support@moziwash.com.

To skip, pause, change, or cancel your next subscription order, please make your changes by 9:00 PM PT the night before your billing date. Changes made after that cutoff will apply to your following subscription order. Charges already processed follow our Final Sale and Refunds policy below.

Final Sale and Refunds

Items purchased with a promotion code are final sale and aren’t eligible for a refund.

Once we receive and inspect an eligible return, we’ll email you to confirm. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to a defective, damaged, or leaking item.

Exchanges

We replace items only if they are defective, damaged, or leaking. To request an exchange for the same item, email support@moziwash.com.

Shipping

For eligible returns that are not due to a defective, damaged, or leaking item, customers are responsible for return shipping costs.

If your item arrives defective, damaged, or leaking, Mozi will cover the cost of the replacement and any required return shipping.